Mid-levelOn-site

CUSTOMER RELATIONSHIP MANAGER

Whot Studios Limited

Posted 12 days ago

About the role

What You'll Do

• Provide timely and professional support across WhatsApp, live chat, email, phone and social media.

• Resolve customer issues relating to accounts, games, payments, rewards, tournaments and other product features.

• Take ownership of customer complaints and follow through until resolution.

• Follow up with customers to confirm that issues have been resolved.

• Document customer interactions, complaints and resolutions accurately.

• Identify recurring customer issues and provide insights to the Product and Technical teams.

• Support customer engagement, promotions, tournaments and community initiatives.

• Escalate complex or unresolved issues appropriately.

• Prepare regular reports on customer issues, trends and service performance.

• Work closely with internal teams to continuously improve the customer experience

Who We're Looking For:

Someone who understands that responding to a customer is not the same as resolving their problem.

You should be willing to take ownership, follow up, escalate when necessary and ensure customers receive a satisfactory resolution.

Minimum 4 years' experience in customer service, customer support, client relations or a related role.
• Experience supporting customers across multiple channels.
• Strong communication, active listening and problem-solving skills.
• Ability to troubleshoot issues and ask the right questions.
• Strong attention to detail and documentation skills.
• Experience with Zoho SalesiQ, CRM or similar platforms is an advantage.
• Experience with digital products, mobile apps or gaming platforms is an advantage.
• Patient, proactive, professional and solution-oriented.
• Comfortable working in a fast-paced environment

Do not skip this: To apply,click on the link above

Applications go directly to Whot Studios Limited. Treehouse Job does not collect your details and never charges for a listing.